Wissen-Haus Youth Empowerment Foundation

Learning Objectives

Analyse problems systematically
Make decisions confidently under uncertainty
Communicate solutions effectively to stakeholders

Problem-solving is the skill that gets people promoted. Develop a structured approach to tackling challenges, making good decisions with incomplete information, and presenting solutions that get buy-in.

Module Quiz

1. When approaching a complex work problem, the first step is:

Immediately implement the first solution that comes to mindClearly define the problem before generating and evaluating solutionsAsk a colleague to solve it for youEscalate to your manager immediately

2. Good decision-making under uncertainty involves:

Waiting until you have perfect informationGathering relevant information, considering risks, and making a timely, reasoned callAlways going with your gut feelingLetting others decide for you

3. When presenting a problem to your manager, you should:

Only present the problem and ask what to doCome with the problem clearly defined and at least one potential solutionAvoid telling your manager about problemsSend a long email with all background information

Module 5: Problem-Solving & Decision-Making