Wissen-Haus Youth Empowerment Foundation

Learning Objectives

Write clear, concise professional emails
Run and participate in effective meetings
Navigate difficult conversations professionally

Communication is the skill that underpins all others at work. Master email writing, meeting participation, and the art of delivering difficult messages—while building trust at every level of the organisation.

Module Quiz

1. A professional email should always:

Be as long as possible to show thoroughnessHave a clear subject, be concise, include a specific action or request, and be proofreadInclude all background information regardless of relevanceStart with lengthy pleasantries

2. When participating in a meeting, you should:

Only speak when directly asked a questionCome prepared, contribute relevant points, and follow up on your action itemsMultitask on your laptop throughoutDominate the conversation to show engagement

3. When you disagree with a colleague, you should:

Say nothing to avoid conflictExpress your perspective respectfully, focusing on the issue and not the personDisagree publicly in team meetings to make your pointComplain to others without addressing it directly

Module 2: Communication in the Workplace