Wissen-Haus Youth Empowerment Foundation

Learning Objectives

Communicate clearly in writing and verbally
Practice active listening and ask clarifying questions
Give and receive constructive feedback professionally

Master the art of clear, empathetic communication—the foundation of all workplace relationships. Learn to express ideas concisely, listen actively, and handle difficult conversations with grace.

Module Quiz

1. When writing a professional email about a problem, what should you always include?

Just the problem without offering solutionsThe specific issue, its impact, and concrete next stepsEmotional language to express how frustrated you areA list of all past problems with this person

2. What is active listening?

Staying quiet while someone talksFully focusing on the speaker, asking clarifying questions, and reflecting back what you heardThinking about your response while they speakTaking detailed notes without making eye contact

3. When giving constructive feedback, you should focus on:

The person's character and personalitySpecific behaviors and their impact, with suggestions for improvementCriticism disguised as jokesOnly pointing out mistakes without solutions

Module 1: Communication Skills